FREE SHIPPING for orders over $150 | Australia-wide shipping only
Current turnaround time: up to 2 weeks due to high demand. Each set is made to order.
Returns Policy
Overview
At Moki Play Co Pty Ltd, we take care in designing and producing each item. Our products are made to order in small batches, and we aim to provide clear information so you can purchase with confidence.
This Returns Policy is provided in accordance with Australian Consumer Law (ACL).
Change of Mind
Due to the made-to-order nature of our products, we do not offer returns or refunds for change of mind, including but not limited to:
Incorrect selection
No longer required
Preference changes after purchase
Please choose carefully before placing your order.
Faulty or Incorrect Items
Under Australian Consumer Law, you are entitled to a replacement or refund if a product:
Is faulty
Is significantly different from the description
Has a manufacturing defect
Is damaged prior to use
If you believe your item meets one of the above criteria, please contact us within a reasonable timeframe after receiving your order.
What to Do if There’s an Issue
To request a return, replacement, or refund, please email us at hello@mokiplayco.com and include:
Your order number
A brief description of the issue
Clear photos of the item
We may request additional information to assess the issue. Once reviewed, we will advise the appropriate next steps.
Exclusions
We do not offer refunds or replacements for:
Normal wear and tear
Damage caused by misuse, lack of supervision, or improper care
Products that have been used contrary to care instructions
Colour variations resulting from screen differences or small-batch production
Returns Process
If a return is approved:
Items must be returned in original condition where possible
Return instructions will be provided via email
Return shipping costs may apply unless the item is faulty
We recommend using tracked shipping for any approved returns.
Refunds
Approved refunds will be processed using the original payment method. Please allow a reasonable timeframe for the refund to appear, depending on your payment provider.
Processing Times
Replacement items or refunds will be processed as soon as practicable once the return is assessed and approved.
Contact
If you have any questions about this Returns Policy or need assistance, please contact:
Moki Play Co Pty Ltd
Email: hello@mokiplayco.com
Terms & Conditions
Overview
Welcome to Moki Play Co. Pty Ltd.
These Terms & Conditions (“Terms”) govern your use of our website located at https://mokiplayco.com (“Website”) and any purchase of products from Moki Play Co. Pty Ltd (“we”, “us”, “our”).
By accessing our Website or purchasing from us, you agree to be bound by these Terms. If you do not agree, you must not use the Website or purchase our products.
These Terms apply to all users of the Website, including browsers, customers, and contributors of content.
Changes to Terms
We reserve the right to update, change, or replace any part of these Terms at any time. Any changes will take effect immediately upon being posted on the Website.
Your continued use of the Website following any changes constitutes acceptance of those changes.
Website Use & Availability
We make reasonable efforts to ensure the Website is available and accurate, however we do not guarantee that:
The Website will be uninterrupted or error-free
Information will always be current, complete, or accurate
Errors will be corrected immediately
We may suspend, withdraw, or restrict access to the Website (or parts of it) at any time without notice.
Cookies
Our Website uses cookies to enhance functionality and improve user experience.
Some cookies are essential for the operation of the Website and cannot be disabled. Optional cookies may be used for analytics or marketing purposes. By using the Website, you consent to the use of required cookies. You may manage optional cookies through your browser settings.
Products & Product Information
Moki Play Co. Pty Ltd designs and sells sensory and educational play tools intended for early childhood learning.
All product descriptions, images, colours, dimensions, and examples are provided as a guide only. Due to the nature of small-batch and made-to-order production, variations may occur.
We reserve the right to:
Modify or discontinue products at any time
Limit quantities available
Refuse service or sales at our discretion
Intended Use & Safety
By purchasing our products, you acknowledge and agree that:
Products are designed for sensory and educational play only
Adult supervision is required at all times
Recommended age is 3+ years, unless otherwise stated
Products are not intended for mouthing, chewing, or teething
Products must be inspected regularly and discontinued if damaged
Use of products must be appropriate to the child’s developmental stage
Failure to follow these guidelines constitutes misuse.
Assumption of Risk
You acknowledge that children’s play involves inherent risks. By purchasing and using our products, you voluntarily assume all risks associated with their use.
Moki Play Co. Pty Ltd is not responsible for injuries, damages, or losses resulting from misuse, failure to supervise, or use contrary to provided guidance.
Orders & Acceptance
All orders placed through the Website are subject to acceptance by us. We reserve the right to:
Refuse or cancel any order
Limit or cancel quantities per person or order
Cancel orders due to errors, availability, or suspected misuse
If we cancel an order after payment has been processed, a refund will be issued for the amount paid.
Pricing & Errors
All prices are listed in Australian Dollars (AUD) unless otherwise stated.
We reserve the right to:
Change prices at any time without notice
Correct pricing or typographical errors
Cancel orders affected by pricing or listing errors
If an error occurs after purchase, we may contact you to confirm or cancel the order.
Made to Order & Processing Times
All products are made to order unless stated otherwise.
Processing times are estimates only and may vary during busy periods, launches, or unforeseen circumstances. Delays do not constitute a breach of contract.
Shipping & Delivery
Shipping times provided are estimates only. Once an order leaves our care, delivery is the responsibility of the carrier.
We are not liable for:
Delays caused by postal services or couriers
Lost, delayed, or damaged parcels once dispatched
Risk passes to the customer upon dispatch.
Returns & Refunds
Refunds and returns are governed by Australian Consumer Law.
Because our products are made to order, we do not offer change-of-mind returns unless required by law. If a product is faulty or not as described, please contact us within a reasonable timeframe.
Intellectual Property
All designs, products, images, text, logos, and content on this Website are the intellectual property of Moki Play Co. Pty Ltd
You must not:
Copy or reproduce content or designs
Use our intellectual property for commercial purposes
Redistribute or modify content without permission
User Content & Reviews
If you submit reviews, comments, or other content:
You confirm you have the right to submit the content
Content must not be unlawful, misleading, or offensive
You grant us a non-exclusive, royalty-free licence to use the content
We reserve the right to remove content at our discretion.
Third-Party Links
Our Website may include links to third-party websites. These are provided for convenience only. We do not endorse or accept responsibility for third-party content, policies, or practices.
Indemnification
You agree to indemnify and hold harmless Moki Play Co. Pty Ltd from any claims, damages, losses, liabilities, or expenses arising from:
Misuse of products
Breach of these Terms
Failure to supervise children
Violation of applicable laws
Limitation of Liability
To the maximum extent permitted by law:
We exclude all warranties except those required by law
Our liability is limited to the value of the product purchased
We are not liable for indirect, incidental, or consequential loss
Nothing in these Terms excludes rights under Australian Consumer Law that cannot be excluded.
Severability
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.
Governing Law
These Terms are governed by the laws of Australia. Any disputes will be resolved in Australian courts.
Contact
For questions regarding these Terms, please contact:
hello@mokiplayco.com
Privacy Policy
Overview
Moki Play Co Pty Ltd (“Moki Play Co”, “we”, “us”, or “our”) is committed to protecting your privacy and handling personal information in a transparent and secure manner.
This Privacy Policy explains how we collect, use, disclose, and store personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
By accessing or using our website (https://mokiplayco.com), you consent to the collection, use, and disclosure of personal information as described in this Policy.
Personal Information We Collect
Information Collected Automatically
When you visit our website, we may automatically collect certain information about your device and how you interact with the site, including:
Web browser and device type
IP address
Time zone and location data (approximate)
Cookies and usage data
Pages or products viewed
Referring websites or search terms
This information helps us understand how our website is used, improve performance, maintain security, and enhance user experience.
Information You Provide Voluntarily
We may collect personal information that you voluntarily provide, including:
Name
Email address
Postal or shipping address
Phone number (if provided)
Payment and order details
Information submitted via contact forms
Information provided when subscribing to our newsletter or joining our email list
We only collect this information where it is reasonably necessary to:
Process and fulfil orders
Communicate with you about purchases or enquiries
Provide customer support
Send marketing communications you have opted in to receive
Deliver requested services
You may unsubscribe from marketing communications at any time using the unsubscribe link in our emails.
Email Marketing & Subscribers
If you subscribe to our newsletter or join our mailing list, we may use your name and email address to send:
Product updates
Launch announcements
Educational content
Promotions or special offers
Brand news and updates
We use third-party email marketing platforms to manage subscriber communications. These providers store subscriber information securely and are required to handle personal data in accordance with privacy laws.
We will only send marketing communications where you have provided consent or where permitted by law.
You can withdraw your consent at any time by clicking the unsubscribe link in any marketing email or by contacting us directly.
How We Use Personal Information
We collect and use personal information for purposes including:
Processing and fulfilling orders
Communicating with you about purchases, enquiries, or updates
Providing customer support
Sending marketing communications (where consent has been given)
Improving our website, products, and services
Managing website functionality and security
Meeting legal and regulatory obligations
We do not collect personal information for purposes unrelated to our business activities.
Disclosure of Personal Information
We do not sell or rent your personal information.
Your personal information may be disclosed to trusted third-party service providers only where necessary to operate our business, including:
Payment processing providers
Shipping and logistics partners
Website hosting providers
Email marketing platforms
Analytics and website performance services
These providers are given access only to the information required to perform their services and are required to handle personal information securely.
We may also disclose personal information where required or authorised by law.
Cookies & Analytics
Our website uses cookies and similar technologies to improve functionality and analyse website traffic.
You may disable cookies through your browser settings; however, some website features may not function as intended if cookies are disabled.
Data Security
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.
Personal information is stored securely, and access is restricted to those who require it for legitimate business purposes.
While we implement appropriate security measures, no method of electronic transmission or storage is completely secure.
Overseas Disclosure
Some of our third-party service providers (such as payment processors, website hosts, or email marketing platforms) may store or process data outside Australia.
Where this occurs, we take reasonable steps to ensure that overseas recipients handle personal information in a manner consistent with Australian privacy law.
Access & Correction
You have the right to request access to the personal information we hold about you and to request correction of information that is inaccurate, incomplete, or out of date.
Requests can be made by contacting us using the details below. We will respond within a reasonable timeframe in accordance with applicable law.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. The most current version will always be available on our website.
Contact Us
If you have questions about this Privacy Policy, wish to access or correct your personal information, or have a privacy concern, please contact:
Moki Play Co Pty Ltd
Email: hello@mokiplayco.com